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Electronic Download only. To save the most water at the lowest cost, each water utility should evaluate its customers' water use before determining conservation programs. This publication, an introduction to ESC-044 Residential Customer Characterization for Urban Water Conservation Planning, gives an overview of one process for evaluating customers by gathering, preparing, and analyzing existing water usage data. By Aubry Wolff, Diane Boellstorff, and T. Allen Berthold. (4 pp., 3 photos, 5 tables, 1 graphic)
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